Cancellations and Returns

What is Mazome Cancellation Policy?

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.

If I request for a replacement, when will I get it?

Visit My Orders to check the status of your substitution.

In many areas, the substitution thing is conveyed to you at the hour of get. In every single other zone, the substitution is started after the initially conveyed thing is gotten. It would be ideal if you browse the SMS and email we send you for your substitution demand for more subtleties.

Can I modify the shipping address of my order after it has been placed?

Indeed, You can adjust the transportation address of your request before we have handled (stuffed) it, by refreshing it under ‘change address’ alternative which is accessible under ‘My request’ area of App/Website/M-webpage.

Can items be returned after the time period mentioned in the seller’s Returns Policy?

No, sellers will not be able to accept returns after the time period mentioned in the seller’s Returns Policy.

Return Policy

Returns are accepted in any way, shape or form, yet please give us a short clarification concerning what reason you’d prefer to restore the thing with the goal that we can keep endeavoring to be better. Right now, we can’t restore an item that has just been exchanged once.

We offer free returns or exchanges within 15 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

• Discounted items are final and cannot be returned or exchanged.
• Returned items must have tags still on and be returned in original packaging
• Returned items must have no visible signs of wear or use.
• Innerwear: non-returnable

Returns Pick-Up and Processing:

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

 ring pick-up, your product will be checked for the following conditions:-

• IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
• All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
• The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
• The product (including SIM trays/ charging port/ headphone port, back-panel, etc.) should be undamaged and without any scratches, dents, tears or holes.
• The product’s original packaging/ box should be undamaged.

To initiate a return or exchange, please complete the following steps:

• Login to our online return portal using your email address and order ID.
• Pick the items you wish to return or exchange from your request.
• Print your prepaid shipping label that you will get by email.
• Send all items back to us using the label provided.

Grievance Redressal

Any grievances relating to the Return and Refund Policy may be directed by you to the grievance officer of Mazome who can be contacted at contact@mazome.com.