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Cancellations and Returns

What is Mazome Cancellation Policy?

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.

If I request for a replacement, when will I get it?

Visit My Orders to check the status of your substitution.

In many areas, the substitution thing is conveyed to you at the hour of get. In every single other zone, the substitution is started after the initially conveyed thing is gotten. It would be ideal if you browse the SMS and email we send you for your substitution demand for more subtleties.

Can I modify the shipping address of my order after it has been placed?

Indeed, You can adjust the transportation address of your request before we have handled (stuffed) it, by refreshing it under 'change address' alternative which is accessible under 'My request' area of App/Website/M-webpage.

Can items be returned after the time period mentioned in the seller's Returns Policy?

No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.